Frequently Asked Questions -How to Buy Art Online

Below are the most frequently asked questions people have about how to buy art online from my website.

If you don’t see your question here, feel free to email me anytime at shirley@shirleywilliamsart.com

Satisfaction Guaranteed

Buy with Confidence. If you’re not happy with your purchase, return it within 14 days and we’ll make it right.

how to buy art online showing painting by shirley williams

Expand Below for Details on How to Buy Art Online

  • Tell me how to buy art online or in person.

    All available original paintings, both large and small, are showcased on this website, which is updated regularly as new pieces are completed. You can confidently purchase directly through this secure website.

    If you're in the Windsor/Detroit area, I’d love to arrange a studio visit for you to see and buy artwork in person—contact me to schedule.

    Once your order is placed, you’ll receive a confirmation email with order details and shipping information. Please review it carefully and notify me immediately of any errors. If you don’t see the email, be sure to check your spam folder.

    How is payment processed?

    All prices are in USD, and payments are securely handled via PayPal, Stripe, or any major debit/credit card. A PayPal account is not required to complete your purchase. Rest assured, your payment details are never stored or shared.

    Do you offer payment plans?

    Yes! For original paintings priced over $500, flexible payment plans are available through PayPal. Simply contact me to set up your plan.

    A 30% non-refundable deposit secures your artwork, with the remaining balance split into two monthly payments of 35% each. Your painting will ship after the final payment. This interest-free option is based on mutual trust and adds no extra cost.

  • Is shipping free everywhere?

    Yes, I offer free shipping worldwide for small, medium, and large paintings.

    Are duties and customs fees included in shipping costs?

    Most fees are included; however, international buyers may be responsible for additional taxes, customs duties, or fees depending on their country’s regulations.

    How long will it take to receive my artwork?

    Orders are shipped via UPS within 3-5 business days and include shipping insurance.

    • North America: Delivery within 5-7 business days.

    • International orders: Delivery within 5-15 business days, depending on location, customs, and holidays.

    You’ll receive a tracking number via email as soon as your artwork is on its way.

    How is my artwork packaged?

    Your artwork will be carefully packed in a sturdy cardboard box with protective materials to ensure safe delivery.

    Every shipment includes:

    • A Certificate of Authenticity

    • An Artist Portfolio package with valuable documentation for insurance or resale purposes.

  • What should I do if my artwork arrives damaged?

    Although damage is rare due to careful packaging, please email me immediately if your artwork arrives damaged. Include detailed photos of the packaging and the artwork, along with a full description of the issue.

    The damaged piece must be returned in its original packaging via the original carrier. Once received, you’ll be offered a credit or refund.

    What if I’m not satisfied with my artwork?

    While I strive to represent each piece as accurately as possible, minor variations in color and size may occur due to differences in screens and devices.

    If you’re not completely satisfied, you may request a return or refund within 14 days of delivery. Contact me to initiate the process.

    You can choose:

    • Store Credit for the full purchase amount, or

    • Refund to your original payment method (minus a 20% processing fee).

    Return shipping costs are the buyer’s responsibility, and the artwork must be sent back using the same carrier and packaging. Refunds will be processed after the artwork is received in its original condition.

    Are Final Sale items returnable?

    No, pieces marked as “Final Sale” are not eligible for returns or refunds.

  • Is the artwork ready to hang?

    • Framed Paintings: Shipped with the frame described, fully wired for hanging.

    • Canvas Paintings: Stretched on professional wooden bars with painted black edges (1.5 inches/4 cm deep), ready to hang as-is or frame if desired.

    • Small Paintings: May come matted and framed as shown or ready to fit into a standard-sized frame.

    • Unframed Artwork or Prints: Requires framing for display, which can be done by your preferred frame shop.

  • I retain Exclusive Copyrights to all artwork I create. This includes the images of both sold and commissioned artwork.

    The Collector or buyer is not permitted to reproduce the artwork in any manner without obtaining written permission from me.

    In the event that the artwork image is shared or reproduced in a magazine or other media, I kindly request that proper credit is given to me as the artist.

    Some Collectors may wish to ensure an image of their artwork is never made available as a print.

    In this case, the Exclusive Copyright to reproduce the artwork, may be acquired. I am more than happy to discuss this option with you if you would like.

artist shirley williams with bubble wrap for FAQ shipping
packed painting in shirley williams studio for FAQ